To return to our main page from any of our pages, click on the Enchanted Seahorse Business card logo in the upper left hand corner of the page.
Enchanted Seahorse Terms and Policies:
Returns: As of January 1, 2017 all items are final sale. No returns or refunds. If we however have made an error in the listing or there is a serious issue with an item please simply email us within 3 days of receipt of the item with the reason to request a return. In the event a return is allowed it will be the sellers discretion as to whether or not the buyer is responsible for Shipping, Return Shipping and or a Restocking fee depending on the situation.
Insurance Claims: We try to pack our items very carefully to avoid any damages but in the even an item is damaged during shippng, Please save all packaging and email us a photo to show us the damage and we will process it though an insurance claim for you. We may also need a photo of the outside of the packaging if damaged. Items may need to be taken to the post office for inspection or collection or be mailed back to us for a refund. Items are considered Lost after 30 days of non-receipt. We are not responsible for lost items if the delivery confirmation number shows it was delivered. Additionaly, Postal Insurance does not pay out for items that the delivery confirmation shows the item was delivered.
Payments: We accept PayPal or postal money orders only (available from the post office). Well concealed cash can be sent at your own risk. No checks, or money orders of any other kind please. Cash only for all items that are picked up in person as paypal requires a tracking number. For International Buyers (Except Canada) we only accept International Postal Money Order. We accept Paypal from Canada for orders under $40. Orders over $40 may mail us an International Postal Money Order.
Combined Shipping: We offer Combined Shipping Discounts. Combined shipping is the highest shipping charge applies first, then 1/2 off the S&H charge on the 2nd item and $1.50 for the 3rd item and on so long as the items can be combined shipped and are not too heavy. Generally this would be items that are about 8 ounces or less in weight each. Large or heavy items may not follow this shipping rule and will be based on weight and size so you will need to email me for a shipping quote for the specific items you want to combine.
Small items such as jewelry, paperback books and Disney pins combine ship for .75cents per each additional item.
Bulk Combined Shipping Discount Offer: Right now we are offering a discount on shipping of 10 pieces of jewelry or pins. The combined charge for 10 items and up is a flat $10.
Combined shipping charges for International Bidders will all be based on weight and you will need to email me for a shipping quote. To recieve the combined shipping discount, simply email me to let me know you are done shopping and I will manually send you an invoice or if you make your payment, I will refund you the difference to recieve the discount.
Shipping: Items are usually shipped same or next business day. All items ship by United States Post Office and include free delivery confirmation and may include postal insurance. Items can take 1-9 business days to arrive. Average time is 2-3 days. Some items we will not ship outside of the USA so if you are an international bidder please email to request permission to purchase before doing so.
Coupons: We offer coupons for repeat business. These may be received in your package or from a previous ebay purchase. Coupons are subject to expire at anytime. To take advantage of a coupon you received, Simply email me the coupon code either before or after the purchase. If you email me before making payment I will send you an invoice manually to reflect the discount. If you send payment, I will refund you the discount after you pay. Thank you!
Feedback: Please leave positive feedback for us when you receive your item and are happy with your order. If you are unhappy with your item for any reason, please email us to let us know before leaving feedback. Unlike ebay buyers do not receive feedback on ecrater only sellers receive feedback.
We reserve the right to cancel the sale of an item for any reason and issue you full refund if paid by the same payment method. We also reserve the right to not approve a return for any reason.
To Return to Our Main Store Page: Click on the ENCHANTED SEAHORSE business card logo on any page. (usually it's in the upper left hand corner.)