How do I know you are a reputable seller?
You may view our feedback both on here and on ebay.. Here is the direct link to our feedback on ebay. We have been selling for over 15 years and have 100% positive feedback.
Please copy and paste this link in your browser to view EnchantedSeahorse on ebay
Why are some of your prices here different than on ebay or elsewhere?
We put items on sale from time to time in both locations. Generally we try to sell items cheaper on this site than on ebay as we do not have ebay fees to pay. We however, still have paypal fees to pay so we include those fees in the price of the item and ecrater now charges fees when sales come from the market place.
Since ebay offers auction style listings we sometimes may offer our items at a lower starting bid price in order to attract bids. Such as starting it at only .99cents. We may increase the price of S&H on ebay in order to cover fees and handling expenses however.
Auction style listings my end at higher prices than the start prices. Since ecrater does not have auction style listings we list items here on ecrater at our "Buy it Now" price.
I found the same item cheaper elsewhere. Do you price match?
No, We do not refund the price difference if you find something cheaper elsewhere after it was purchased through us. We are a small business, and do not have the ability to price match. Likewise items are probably found elsewhere for more as well as sellers use their own discretion of what they want for items.
However, we do lower our prices from time to time. Please feel free to drop us an email prior to purchase to let us know if we are grossly mispriced so we can make pricing adjustments if we can. We do research items at garage sales, ebay, antique stores etc.. to determine our selling price. Some items we price based on % of what we paid for them.
We lower our prices if they remain unsold for an alloted time.
Do you offer local pick up?
Yes, but only if you are local and email us in advance and make prior arrangements with us. You must email us with either your facebook id so we can instant message you on messenger or your local phone number, tell us the items you are interested in and agree to meet in a public place or at our discretion at our home. There is no charge to pick up items, however you must pay with cash only if picking up. We do not accept Money orders of any kind or paypal as it requires a tracking number. Pick ups would generally need to be in the afternoons after 5 p.m. or on weekends.
We are based out of Fort Myers, FL.
How do I know when my payment has cleared?
If you use paypal instant payment your payment has cleared when you submit it. Echecks from paypal take a few days to clear. Paypal will notify you when your payment clears. We will also notify you of shipment. If you sent us a money order, We will email you to notify you that we have received it and are shipping your item.
Is my package insured? Does my package include buyer protection?
Yes all items include both Free tracking number and insurance. If you receive your item damaged or do not receive it within 30 days of mailing, You can email us and we will file an insurance claim for you. Please email us a photo of the damage to expedite the claim. USPS will require we submit photos. If the package does not say insured on the front label then we may have insured it through a 3rd party but you can still file a claim with us. Items may need to be taken to the post office for inspection or collection or may be required to be returned to us if we advise to do so. Insurance does not always refund S&H. It only refunds the cost of the item unless the package was lost or if the package was a total loss and not partial damage. We however are not responsible and the post office does not pay for lost items in which the tracking number shows that it was delivered.
Additionally you are also covered under paypal's buyer protection policy. Since all packages are insured you must file an insurance claim prior to filing a buyer protection claim per policy.
If there is a problem with your item such as it being dead on arrival or is damaged we offer a 3 day inspection period to notify us of the problem.
How long does shipping take?
Once your payment has cleared, We will ship your item within 1-3 business days. Generally we ship same or next day. Depending on the method of shipment will depend on shipping time. Priority Mail takes 2-3 business days, First Class Mail takes 3-4 business days and Parcel post takes 2-9 business days. In order to keep shipping costs down, We generally try to ship by First Class Mail if your item is under 13 ounces in weight or by Parcel Post for heavier items.
Are you a brick and mortar store? Where are you located? Can I look at your items in person?
No we are not a brick and motar store. Items sold are from a home and are sold as a garage sale type sale. We are located in Fort Myers, Florida. We will be happy to meet you in a public place during our specified times. Typically after 5 pm weekdays or on the weekends. Please tell us the items you are interested in along with your local phone number or Facebook user name and we can either call you or send you a message through messenger to set up a meeting or have you come to our home at our discretion. Thank you.
Do you offer Returns or Refunds?
As of January 1, 2017 we no longer accept returns! So please ask all questions prior to purchasing. We kindly ask that you try to resell an item if it doesn't work out for you. If however there is grossly misrepresented on our part or there is an issue with an item such as it arrives dead on arrival or is broken in transit, we offer a 3 day inspection period, please notify us within 3 days of receipt so we can attempt to make things right. Thank you! The inspection period starts from the date and time that tracking shows the item was delivered. Items that are returned due to mistake or damage must have the security tag or sticker attached and must have our identifying characteristics to be eligible for a return.
Do you ship outside of the USA?
Yes to some countries and depending on the item. You must email us first for a shipping rate quote and must pay by International Postal Money Order. This is only available at your post office. (No other checks/money orders of any kind are accepted.) Paypal is not accepted for International bidders because paypal requires a tracking number and insurance for all items. The shipping cost is too costly and therefore we are unable to provide both of these when using paypal.
What payment methods to you accept?
We accept three payment options: Cash, Paypal and Postal Money Orders available from the United States Post office.
Paypal Payments are due within 4 days of sale. If you are mailing your payment please let us know. Mailed payments are due within 7 days of sale to allow time for postal delivery.
There is no fee for you to use paypal. It is free to set up your account. Go to www.paypal.com . For your best protection, Please confirm your paypal account by entering a credit card with the same billing address as your shipping adress.
You as the buyer and I as the seller are both covered under paypal's buyer and seller protection policies.
We also accept Postal Money Orders available from any United States post office. (Last time I checked they were .90cents) Money order has to be made out for your purchase amount only. Due to common scams, We will not refund the difference. We will authentic the money order at the post office before your item ships. It is a federal offense to mail a counterfeit Postal Money Order.
We also accept Cash for local pick up. Cash is the only payment method we accept for local pick up. Please no large bills.
Although we don't suggest mailing cash and are not responsible for not receiving your payment if you do so, You may also choose to mail us well concealed cash at your own risk. We will not mail back any change. We suggest not mailing change.
How much do you charge for combined shipping?
Shipping starts at a flat rate of $2.99 -$3.00 for small items such as Disney pins. We charge .75cents per each additional small item such as jewelry, pins or paper back books. Precious Metals will be more to include insurance. Most other items the highest shipping charge applies first. The second item is 50% off S&H and the third item and on is $1.50 to ship. This shipping rule may not apply to heavy or bulky items which may need to be shipped separately or may be dependent upon final weight and box size.
Currently we offer a flat fee of $10 for 10 or more jewelry or pin items. This means for example: you can purchase 50 pins and pay only $10 shipping.
Hardbound books are based on weight.
Any questions please email me. All items should be paid for in one single payment since there will be one single tracking number. So if you are planning on items to combine ship. Please let us know when you are done shopping and we will send you a final invoice. If you would like to go ahead and pay them. We will refund the difference of the shipping charged and what it should be to get the discount.
Please realize the post office once again increased it's packaging cost. Please remember that S&H is not just postage it also includes, handling, packing supplies, paypal fees, time and gas to pack the item and delivery it to the post office, time to list the item etc.. Thanks.
I purchased an item from you but changed my mind, can I cancel my order?
If you clicked on buy it now but did not send your paypal payment yet, We can cancel the order, please let us know you are not completing the order so we can add it back to the inventory. We do not delete the items from other sites until they have been paid for. Thanks for your understanding.
If you have already sent your payment, I can not cancel the order as the shipping label will have already been printed and I will have already deleted the items from sister sites. Please be sure you intend to purchase prior to sending payment. No refunds will be issued.
Do you accept cash, checks or money orders?
We accept Postal Money Orders only. These are available from your local post office. We do not accept any checks or Money Orders of any kind. (No Western Union, Wire transfers or Personal, Cashiers, Bank Checks, or Business Checks.) Please check on the Money order box at checkout and send payment to the name and address we have printed in that box. We do not refund for overpayment on Money Orders. We are aware of the scams out there and this is typically how they work. Your postal money order will be authenticated at the post office before we mail out your item. It is a federal offense to counterfeit a postal money order.
We also will accept well concealed cash sent at your own risk. Cash is the only form of payment accepted if items are picked up in person.
Do you charge sales tax?
No we are selling our own items mainly in pre-owned condition as a garage sale type sale. All items are sold for less than what we originally paid for them, therefore we do not charge sales tax as it is not a for profit business. Sales tax was originally paid for items when we bought them. We may be required to change this policy as new laws take effect. Until then enjoy your tax free items. Thank you.
I haven't received my item yet. What do I do?
First please check to make sure you paid us. Sometimes your payment did not go through. Please check your paypal account. If you sent us a money order, email us and let us know and we can tell you whether or not we received it yet. Please email us if payment has been made and we will help you with the tracking number and insurance. A package is considered lost with the post office if it is not received within 30 days of mailing. We are not responsible for items in which the delivery confirmation shows delivered. The post office will not pay out insurance for these claims as they will say the package was delivered. Thank you! If the tracking number is not showing up any information, please remember it is a delivery confirmation number and sometimes will not show up until it is delivered although it usually will post somewhere along the way.
Why did you refund my payment to me?
We list items on different avenues. If your item sold on another avenue before we had a chance to delete it here or you didn't make payment right away and it sold elsewhere in the meantime then you will receive a full refund. We apologize for any inconvenience this may cause. We also have the right to refund you if we have made an error in the listing or if we have drastically undercharged on shipping and handling. I.E. we listed shipping as $10 and it cost $25 to ship. Etc.. We may also send you a partial refund if we found we dramatically overcharged on your shipping cost to you. Thank you for your understanding.
Can I leave feedback about my transaction? How do I do that?
Yes only the buyer can leave feedback. Sellers can not leave feedback on ecrater for a buyer. You can only leave feedback through the emailed link you received from ecrater when you purchased your item and used Paypal. If you pay by cash or postal money order you can not leave feedback. You can not follow up to the feedback you have left and neither can the seller follow up so please be courteous and notify us If there is a problem with your order prior to leaving feedback to give us the fair chance to correct it for you before leaving damaging feedback. We will try to make things right for you. Thajk you!
I have a problem with the item I ordered? It is damaged, defective or other problems. What do I do?
Please do not worry and contact us via email ASAP. We will make things right for you! We offer a 3 day inspection periord to report any serious issues with an item.
Damaged items need to be processed through an insurance claim. Please email us clear photos of the item and description of the damage and save all packaging and we will process the claim for you and refund you. Items may be required to take to the post office for inspection or collection and some items we may ask that you return to us prior to a refund. Items must have the security tag or sticker attached to be eligible for a return, this includes damaged items. We do not offer refunds for items that have had the security tags tampered with.
What is the numbered Tag or Sticker on my item? Can I remove this?
We offer a 3 day inspection period for damages only. The numbered tag or sticker is a security label. Do not remove this label if there is a problem with your item as we require this to be intact. We can not file an insurance claim or offer a refund for items that have had the security tag tampered with. This tag along with other identifying characteristics or features is used to verify the item originated from us. If you are happy with your item and it arrives in the correct condition, you may remove the tag by cutting it off or remove the sticker by peeling it off. The stickers will show void which some residue may be left on some items. A little rubbing alcohol will remove any excess residue left from a security sticker.